Who we are
Repaira is a Jordanian handmade goods brand specializing in upcycled, embroidered home pieces. We operate through our website and accept orders online and via direct communication.
If you have any questions about this policy, you can contact us at: halla.ahmad992@gmail.com
What information we collect
We collect information you provide directly when you place an order, fill out a contact form, or get in touch with us. This includes:
Full name · Email address · Phone number · Delivery address · Customization details (colors, patterns, names, or symbols you request for your order)
We may also collect basic technical data such as your browser type and pages visited, through standard website analytics tools, to help us improve your experience.
How we use your information
We use your personal information solely to:
Process and fulfill your order · Communicate with you about your order status · Deliver customization services accurately · Respond to your inquiries · Send occasional updates or promotions (only if you opt in)
We do not use your data for automated profiling or any purpose unrelated to your order or communication with us.
Customization data
Any personal details you provide for the purpose of customizing a product such as a name, initials, date, symbol, or special message are used exclusively to produce your order.
This information is not stored beyond the fulfillment of your order, except for customer service purposes if an issue arises.
Sharing your information
We do not sell, rent, or share your personal data with third parties for marketing purposes — ever.
The only exceptions are trusted service providers who help us operate our business:
Shipping & delivery partners — to ensure your order reaches you · Payment processors — only the information required to complete the transaction
These partners are obligated to keep your data confidential and may not use it for any other purpose.
Data security
We take the security of your personal information seriously. We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
Access to your personal information is restricted to authorized team members only, and only where necessary to fulfill your order or respond to your inquiry.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use the site. Cookies are small files stored in your browser.
You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some features of the site.
Your rights
As a customer, you have the right to:
Access the personal data we hold about you · Request corrections to inaccurate information · Request deletion of your personal data · Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at: halla.ahmad992@gmail.com
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be published on this page with a revised date. We encourage you to review this page periodically.